Refund policy
Return and refund policy
At Supre Lore, we are committed to providing you with high-quality jewelry and exceptional customer service.
Returns
- You may request a return or exchange within 30 days of the date you receive your order.
- To qualify, items must be unused and in their original packaging and condition.
- To initiate a return, please contact us with your order number, the item(s) concerned, and the reason for return. We will provide further instructions.
- You are responsible for return shipping costs unless we confirm an error on our part.
- Once your return is received and approved, we will issue a refund to your original payment method or offer an exchange/store credit, depending on your preference.
2-Year Quality Guarantee
- All Supre Lore pieces are covered by a two-year guarantee from the date of purchase.
- If, under normal use, your item breaks, tarnishes, or fades, we will replace it free of charge.
- To make a claim, please provide your order number, a description of the issue, and a clear photograph.
- This guarantee covers manufacturing defects under normal wear. It does not cover damage due to misuse, improper storage, loss, or normal wear and tear (such as small scratches).
- To start a return, please contact us at hello@suprelore.com
Exchange Policy
We offer 30-day exchanges for all customers. Please have your order confirmation email, order card, or gift receipt ready. To qualify for an exchange, all items must meet the same return conditions listed above.
Refunds
Returns are processed within 7 business days from the time we receive them at our quality assurance office. Once processed, you will receive a confirmation email.
Refunds are issued automatically to your original payment method. Please note that it may take additional time for your bank or credit card provider to process and post the refund.